I have been dealing with sewer smell, sewer back-up, and rats in my basement for many months without much progress after multiple contractors and plumbers. I began the screening process again and found Tim to listen and problem-solve better than any other professional. His expertise really came through at multiple stages of the project. During his camera scope he identified problems not previously picked up. During the repair phase he talked me through the process and was very thorough and organized in his work. During final phase, he came back to hydrojet and rod the entire sewer system out to the city line and provided additional repairs to broken waters lines and gaps in the concrete floor. In the end, Tim did a major repair digging out our front yard to access and repair the sewer line. Tim was very professional, very responsive, and always did a great job cleaning up afterwards. The majority of the smell has dissipated and, for the first time, I have some peace of mind.
March 3, 2019
Tim with Drains Inc is awesome! Our sewer line was backing up and Tim came promptly at scheduled time with equipment and camera. We discovered we had serious tree roots in our line and after rodding all the way to the street we were clog free. Tim is very professional and we highly recommend his services for any plumbing needs and he even fixed my dripping bathroom faucet! Thanks Tim for a great experience!
February 24, 2018
Tim did an awesome job from beginning to end of connecting my sump pump discharge line to the city storm drain. My yard was flooding this spring and I didn't have many options of where to run the line. Drains, Inc has a great reputation with my village and he was easily able to help secure a permit for this type of job (which is not often permitted). Tim explained the details of the job to me clearly and communicated efficiently all throughout the process. He was very well priced compared to other estimates I had. I wouldn't hesitate to use Drains, Inc in the future for any plumbing or drain issues.
June 6, 2022
My wife and I were having flooding problems in our basement. Every time we used the toilets or ran the dishwasher or took showers for the past 2 days, the drain hole in the basement would flood. After being referred to Drains Inc by a plumber, I spoke with Tim over the phone and he was able to come out and take a look the same day. He took a look around, said I think you have a soft blockage somewhere, grabbed his partner (Adam, I believe his name was) and the rooter cable and went to work. They were done in a matter of minutes.
Tim and Adam were quick, friendly, knew what they were doing, and charged a fair price. Could not have asked for more and will definitely keep their contact info handy for future jobs in the house!
November 19, 2019
Your Sewer and Drain Solution Experts
We’re a local, family owned and operated business, providing our loyal customers with reliable, professional sewer and drain services at competitive prices for over 20 years. Customer service is our first priority!
Drains Inc. Serving Lake, Cook, Mchenry, Dupage and Kane Counties